Free Shipping:
It’s Free Shipping on our website for all orders. We ship the goods by Royal Mail.
Order cutoff time: 2:00 PM GMT +08:00 China Time
Processing time: 1 day
Shipping time: 8-10 days.
Delivery time = Processing time +Shipping time
Processing Time
Orders are typically processed and shipped within 0 – 1 days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Time
Standard Shipping: Estimated delivery within 8 – 10 days.
Delivery times may vary depending on the shipping method selected and the destination address. While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.
| Country | Shipping Time | Shipping Cost |
|---|---|---|
| United Kingdom | 8 – 10 days | 0 |
Shipping Couriers
The package will be sent via Royal Mail, USPS Airmail, PostNL International Mail, and Yunexpress. We will select the carrier with the shortest delivery time based on your billing address.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your shipment by entering the tracking number on our website or the carrier’s website.
Delivery Time Exceeded
If your order is delayed, please contact us via email at [email protected] we will check the situation with the transportation company in time. Thanks for your understanding and support.
Change of Delivery Address
Please make sure that your delivery address is correct. If you need to change your address, please send an email to us within 24 hours after payment. We are not responsible for incorrect or non-existent addresses.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order. And we will refund all of your money.
Orders can’t be canceled once the parcel is shipped out. You can return it to us after receiving the goods.
Item Not Received
Usually, we will provide a tracking number and tracking link timely. If you don’t get the item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP.
If the product gets lost during transportation, we will arrange a replacement for you and bear the shipping cost by ourselves. Or a full refund if you don’t need the item anymore.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damages, please contact our customer service team immediately for assistance.
Warehouse
Our main warehouse is located in the Futian District, Shenzhen. This central location allows us to efficiently manage our inventory and expedite shipping processes, ensuring that your order is on its way to you as quickly as possible. Some products are shipped directly from the manufacturer. In such cases, our normal delivery time of 5-7 business days will apply. some time can be delayed for weather or other issues.
About Tax
The customs duties involved are borne by us. In addition to the product price, our customers do not need to pay any other fees.
Contact
E-Mail: [email protected]
Call us: +86 189 2659 3642
Address:2307 Stars Plaza B, 38 Hongli Rd,Futian District, Shenzhen, 518022,Guangdong China